Returns & Warranty – SISLEYSKINCARE
At SISLEYSKINCARE, we believe your journey to radiant, nourished skin should be effortless and worry-free. That’s why we offer a clear, customer-first returns and warranty policy for every luxury botanical skincare product you receive.
Returns Policy
- 30-Day Return Window – Return your SISLEYSKINCARE purchase within 30 days of delivery, no questions asked.
- Condition – Items must be unused, in original packaging, with all seals, labels, and accessories intact.
- Process – Initiate your return by contacting our support team with your order number and reason for return.
- Refunds – Once your return is received and inspected, we’ll process your refund to your original payment method. Please note: shipping costs are non-refundable.
Warranty Coverage
All SISLEYSKINCARE products are backed by a limited warranty, depending on the product category, ensuring lasting quality and performance.
Our warranty covers:
- Defects in raw materials or craftsmanship
- Issues with formulation integrity, packaging seal failure, or premature degradation
Our warranty does not cover:
- Natural changes in texture or scent due to storage or temperature variations
- Damage caused by improper use, exposure to extreme conditions, or failure to follow care instructions
- Alterations, repackaging, or use beyond the intended purpose
How to Claim
If you believe your product is defective, reach out to our dedicated support team with your proof of purchase, clear photos of the issue, and a detailed description.
Upon review, we may offer:
- A replacement of the affected SISLEYSKINCARE product
- Guidance on proper usage or storage to prevent future issues
- Coordination with authorized service partners for further evaluation
Need Assistance?
Our skincare specialists are here to help. For any inquiries about returns, exchanges, or warranty claims on your SISLEYSKINCARE order, visit our Contact Us page anytime. We’re available to assist you from 2026-08-18 onward.